Sales
If you are not 100% satisfied with your order (we hope you will be), we accept returns within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit.
Returns
Return Conditions:
• Any merchandise marked “SALE" or "Final Sale" cannot be returned.
• Body Suits are final sale.
• Bralettes are final sale.
• Accessories are final sale.
• All original tags must be attached.
***Unfortunately, you will not receive credit if items are defective and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.
Shoe Returns:
• All footwear returns must include the original shoebox in its original condition, without postal labels.
• If you are returning shoes, the shoe box must be placed in another package/box for shipping to protect the shoe box.
• If there are shipping stickers or labels on the shoe box, we will not accept a return.
Return Center:
To process a return,
1. Please make sure your order meets our return criteria and is not a final sale item before you continue.
2. Simply send an email to hello@shoptheivylane.com with “Return Request” in the subject line. Please include your order number and reason for return. We will reach out to you within 24-48hrs.
Privacy Policy
This privacy policy discloses the privacy practices for The Ivy Lane Boutique / shoptheivylane.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via hello@shoptheivylane.com:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates:
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.